Diagnosing No Internet Connection
You may have found before that browsing Facebook or checking the news is difficult when your internet is so slow it won’t function. Or worse, simply offline. There are a multitude of potential causes for this, but I’ll cover the most common ones.
First, you should check if you’re offline, or just so slow you may as well be. This is as simple as trying to visit a website and seeing what happens. If the website instantly fails to load, you’re offline. If it doesn’t, that means it’s attempting to load with your feeble internet connection, though it’ll eventually time out and throw up a similar error.
So let’s diagnose the issue. When facing a problem, the first thing you should do is restart your computer. But in this scenario, turn your computer off and leave it that way for a few minutes. With your computer left off, go unplug your wireless router or modem (if you have both, unplug both) and wait about a minute. Then plug them back in, wait another minute or two, and then turn your computer back on. This resets your modem bringing signal in from the wall, and your router (assuming you have one) which converts the signal to Wi-Fi. Turning off your computer will reset its local IP address. If this didn’t solve the problem, grab an ethernet cable (usually blue) and plug your desktop or laptop directly into your router or modem. If you have both, and plugging into one doesn’t grant you a signal, try both. Try another computer too. Or maybe a phone, so you can test if your Wi-Fi is working.
Still no luck? If you’re still without internet, there are a few more things you can try before getting on the phone. If (and only if) the service package you’re paying for includes TV and Internet, go and see if your TV can get cable. With this information, call your internet service provider. Obviously if you don’t get TV and Internet from the same company as part of the same monthly bill, this information won’t be of any use. If you did, however, make sure to tell this to a real human from your ISP, assuming you’re able to get connected to one on the phone. If there isn’t an outage in your area, that means it’s just you. That’s never fun to hear, but work on the problem from here with customer service on the phone. If you’re kept on hold for too long, just call back and choose the option to upgrade your service. You’ll be sure to get a faster response, so just explain your problem once you get there.
If you believe that your computer’s been damaged or is in some way unable to connect to the internet from any location, get in touch and we’ll see what we can do.
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